Room & Board

I specifically went to in store experience and highly disappointed with the lack of acknowledgment from staff. Some of the furniture was crooked or broken already in the store and did not feel the quality was there.

Amaizing quality furniture. This store is 3 story tall of showroom. They have a huge inventory but the price of item can be high for the middle class American. It’s worth checking it out , the staff are friendly and will help with all you need.

Love my new sofa!! This company is great! Best customer service!

Selection and looks, yes -- post-purchase support and customer service -- NO. I bought a leaning mirror for $799 in 2006 and LOVED it until it tipped over onto my couch and shattered into thousands of pieces on 6/25/18. I contacted R&B and Kristen told me they would be happy to send me the free "Anti-Tip Hardware" that now comes with the mirror.When I asked about information on how/where to get a mirror replacement and how to proceed with removing the thick pieces of glass from the glue and bolted-in frames, she suggested I bring this 36" x 72" steel frame to a glass company to get it custom-made or of course I could just "purchase another one" from R$B.She is selectively "forgetting" that when I got the mirror it did not come with an "anti-tip" piece of hardware (hence her happiness at sending me a free one asap). I had never even heard of such a thing until my contact with her.One would think that the company would provide a reasonable courtesy in lieu of the potential danger (pics attached) I was lucky to have escaped because of the mirror being sold without a now-supplied safety device, and also because I have bought at least $5,000.00 worth of furniture from them.But nope -- I'm on own with this $800.00-plus steel frame with bits of glass still stuck in the frame. (I also twice contacted the company that actually made the Modern Leaning Mirror, Bell Manufacturing in MN, and never heard back, despite their welcoming "Contact Page". I guess they're welcoming if you're buying, but not asking for help with their product.Another purchase -- Sectional Sofa: In 2006 I paid $2,671.20 for a sectional sofa from R$B that from the start had problems with the "Sectional Connectors" -- and that caused problems with a constant sagging of the seat-cushions in that area. I have had to bolster up the sagging with thick rugs or towels to make it even and it's almost a daily chore.When I called about that last year, the guy told me to "take pictures of all that you are describing and measurements of the cushion areas" and they would get back to me. Of course not worth my time. I'll stick with the padding but an FYI for all you that don't have time for that work.So in summary: looks good at first, but need something a little more and it's not there.My modern steel outdoor furniture and bar table are doing fine, but the Duvet cover I bought from R$B was very thin and vulnerable from the start. It was so pretty that I kept it but had to be very careful not to tear it -- it's like a sheet rather than a typical duvet cover material, but of course I couldn't tell from R$B's catalog photo.So again: looks great at first, but not much dependable substance underneath it all.Stick with the steel furniture -- no surprises possible there.

Love this store. Super helpful staff. You may need to book an appointment if you need help in advance