Upper East Side Rehabilitation and Nursing Center

I was hesitant at first to visit my friend at a rehabilitation place. I've been in other rehabilitation places and they were depressing and not too clean. This place felt pleasant as soon as I entered in the lobby. The only thing that I felt a little taken back was the receptionist was all bundled up wearing her coat, scarf, hat and gloves due to the lobby doors opening and the cold air coming in. Otherwise, she was pleasant and she directed me to sign in and get my pass to visit my friend. It was easy and the elevators took me right up to her floor. I found the room easily due to the numbers were large enough to see. My friend looked and acted like she was very comfortable enough. There was room enough for her large family and friends to visit. While we were visiting her nurse aides and nurses would pop up to see if she needed anything and to let her know they were around to see if she needed anything. They were all very polte and friendly. I enjoyed my visit with my friend at this place and felt comfortable knowing that she's in good place that is being taken care of very well. I will definitely come to visit her more often.

If you don’t have to leave anybody there on the 15th floor, please don’t. I’m not saying that they weren’t some good nurses there because they were but there were some that were so evil. It wasn’t even funny. My mother can’t walk. There’s a lot of things she couldn’t do and one of the nurses has just pushed her with The wheelchair into the bathroom and shut the door and left her there. She knows my mother can’t get on the toilet and the good nurse came to save her. Then there was another one that went to give her a shower and my mother was holding up for their life and she was saying I’m gonna fall. I’m gonna fall. She said you’re not gonna fall too bad. She didn’t help her at all. That was bad. My mother was crying. Then there was another nurse that decided that my mother was urinating too much. There were many many times that my mother sat there in her diaper for hours and hours with the bed, wet and her diaper wet asking for help. I can’t tell you how many times my mother called me and I had to call the hospital to get somebody to help my mother. I can’t even count. I gave this place one Starr and I shouldn’t have. They should be ashamed of themselves. They should have camera so they could see how their nurse is treat patients like I said there was a handful of good ones but man there were some rotten ones really bad be careful. Do not put your family member there.

I was well taken care of. I enjoyed the activities. I received a beautiful haircut, shampoo and color. I hated the diaper change at 6am or earlier. The staff is wonderful. They took good care of me and saved my life. I didn’t even want to go home to my husband. I loved certain staff very much. Wonderful gym and physical therapy.Wonderful Dr Janus.

While there were some excellent staff members, care is spotty and calls often took a very long time for response. There seems to be no communication among staff and some are so poorly trained they seemed not to know how to make a bed properly or to handle with care my husband, who had had neck surgery. His roommate developed covid while my husband was there, and I seemed to be the one who had to inform each staff member that they could not put another person in the room until my husband had tested negative after 5 days. Eventually, my husband was taken back to the hospital for high sodium levels. The doctor (quite good) advised me to make him drink more, but every morning when I arrived, my husband's mouth was so dry he could barely speak. I would NEVER put anyone I care for into this facility again.

My husband had 2 visits this past year. We had a caring staff who tended to himwhen they were able. So many unexpected patient needs, they can be prevented from getting to each one in a timely manner. However, the intention is always there and we enjoyed the interaction as well as the care…even from some of the service employees.The Patient Advocates were great as well as the Social Workers and helped us through this experience.