ArchCare at Mary Manning Walsh Nursing Home & Rehabilitation Center

Un lugar muy bien para recuperarse. Se portaron muy bien con migo y con mi familia.

My grand aunt was in this facility months ago and all I can say is thank you. The care she received was outstanding and I know that is why she was able to get back on her feet, something nobody thought would be possible. Everyone in the building is great but the 10th floor staff went above and beyond to not only make my aunt feel safe but also to reassure us when we were starting to lose hope. I also want to thank the recreation department for keeping her so busy in between therapy sessions, she always looked forward to the events. So much that we had to call in advance to see if she was available. My family and especially my aunt will forever be grateful to have found this rehab place, they made a terrible experience into a positive and productive one.

My father was in rehab for about a month after being released from the hospital. He is close to 90 years old and was weak and needed PT and OT after being hospitalized. My biggest complaint with Mary Manning is the inability to get a hold of any staff member. I have tried multiple numbers for the social workers and nurses and the chance of someone picking up the phone is almost zero. When the call goes to voicemail the mailbox's are always full. As for the one care plan meeting that was held for my father, it felt like the staff just checked the boxes that it was held. It barely lasted 10 or so minutes and really felt rushed. I have not received one call regarding the progress of my father. The only time I hear from Manny Manning is when they needs something like his insurance, etc. I am sure it is not easy caring for those that are sick and recovering but the level of attention and empathy should be revisited.

My stay there was really quite nice. Lots of friendly staff and good care. The place is very clean. I loved attending mass, which was held everyday, in the chapel. It was nice to see the nuns moving about the building. The only thing that I was not too crazy about was the food.

Pros:The building, facility room and common areas are clean, well maintained and safe.The staff is skilled, friendly, professional and concerned.Con: Food ranges from mostly good to bad. Sometimes the food does not look great but is pretty good when you taste it. My diabetes has been well controlled by the food served.Doctors, nurses and staff, I believe are affected by labor shortages, limited coordination of staff and lack of communication. Waited days to speak to Rehabilitation doctor.Patient advocates and administrative staff are available to help resolve issues.