Jensen-Lewis Furniture

I am amazed that this company got such good reviews. However, if you look in Yelp, you’ll see all the issues people have had with Jensen Lewis. I bought 2 Fjord Axel Recliners with Battery costing me close to $6000. Although the chairs come with batteries, they don’t tell you that you have to flip these heavy chairs over to connect yourself! My husband and I are in our 70s and this was what we were told to do. After much discussion and endless emailsback and forth with Customer Service, they finally agreed to send 2 workmen who were the same men who originally delivered our chairs. We were told to let them look at a video to which we had been sent a U Tube link by Customer Service. These workers were very pleasant and tried to connect the batteries without watching the video however, my husband, who had watched the video realized they had connected the batteries incorrectly. He tried to explain this and one of them watched the video but with difficulty as their English was limited. They eventually correctly connected the batteries and we tipped them. Btw, the entire time that I was trying to get some help with getting these batteries connected, I was provided with multiple links to a variety of videos regarding the battery-both how to connect it and how long the charge should last. I will admit that the videos were complicated to follow when it came to how to connect them. They were also contradictory in regard to the amount of time that the battery charge would last- varying from 4 weeks to 9 weeks! Unfortunately, our batteries never lasted longer than 6 to 7 days, with one chair only holding the battery charge for three days. Clearly the batteries had seen better days! This was the first issue that I had with Jensen Lewis. An additional and worse issue will be stated in in a subsequent review.

Great selection! Customer service chat was quick and informative. John was super helpful in answering all my questions, and I was able to place the order right away.

Our salesman, Jim, is the absolute epitome of who a company would want representing them Your store had a great selection of recliners. Jim was knowledgeable about each and every one. He happily shared his knowledge, never lost, patience, and seemed to genuinely enjoy the interaction. He was professional, yet most personable. It is because of him that we did not look any further and ordered two beautiful chairs.

Though ended up not buying as lead time was too long but expected since custom order or italian import, John the sales rep was the best!!!!! Not pushy, understood what we wanted and was so patient and nice!!! If only we could hv gotten quicker. Ask for John!

The saleswoman Avalon was extremely helpful and took the time to explain the different styles and quality of woods as well was patient as I asked a lot of questions regarding different sets. I was very happy and excited once we got to the point where I was satisfied with my choices and her recommendations and made the purchase.