The New Jewish Home, Manhattan

Estuve Visitando este Domingo a mi tia Ana. Irrisari los Dormitorios y los Baños estan sucios las Sabanas no se las cambian las ayudan a bañar con malos tratos cada 4 dias es impertensa y su comida esta con mucha sal sus piernas estan muy inchadas no veo justo que si los pacientes estan pagando por estar en recuperación esten maltratadas e incluso las enfermeras son antipaticas les habla y no te responden .Yo espero que esto cambie .

No me gustó el trato con la persona mayores.Los baños están sucios,La comida es malaLa enfermera uno la llama con un dolor y no bienen .Ahora mismo hace una hora estamos esperando por una enferma .y mi mamá con dolor.

My father has been a resident here since late January 2024. I am very pleased with the care he is receiving from everyone. Making the decision of long term nursing home care for my dad was not an easy decision to make. I’m happy I made the decision to have him at The New Jewish Home. I sleep very well knowing he’s safe and cared for on Sutro 2!

Avoid putting anyone you care about in The New Jewish Home. My aunt is a resident at the Manhattan campus. They do not change her disposable briefs from Friday to Monday. Often she is left in the same clothes for 3 to 4 days. She has gone without a shower for months now. (Not an exaggeration.) Recently, she fainted from malnourishment.Her hair is falling out from the lack of nutrition. I recently discovered that they only feed her salad with nothing else-no proteins. I have talked to their nutritionist, but nothing has changed. My aunt is literally starving to death there. When I bring take out food for her, she scarfs it down like she hasn't eaten in a long time. (Because she hasn't eaten in a long time.) The evening staff refuses to wear their employee Identification in a visible manner which is a violation of NY State Law. The common refrigerator for the residents is filthy. There is nothing for the residents to eat in the refrigerator. The staff regularly takes home any fruits or sodas sent up from the kitchen for themselves. Once a month, the kitchen sends up a cake for the residents to enjoy for a group birthday for that month. The staff takes the residents cake and eats it themselves. There is filth as shown on the top of the elevator call button. I have filed many complaints with the NY state, but they fall of deaf ears. .Covid has provided the perfect cover for the staff to neglect and abuse residents as loved ones are not able to check on their family members. Every person responsible for this abuse should be charged criminally. Elder neglect and abuse is a crime. Bottom line, prisoners at Rikers Island get better treatment.Update 5/3/2022New Jewish Home continues to fail. Months of dirty laundry piled in the closet.Broken bathroom door still broken even though it’s been reported.I emailed the supervisor, but no response.Update 4/2/2023-More filthy conditions!The bed sheets and pillowcases are filthy dirty. The fitted mattress is covered with dead skin flakes. The fitted sheet was very dirty and had not been changed in a very long time.Update 4/9/2023-Today, I had to give my loved one a shower at the New Jewish home because the staff had not showered her in months.I discovered that they had not changed her disposable brief in a very long time. It was filled with feces.Pictured are some of the towels that had to use to clean her. They are covered in feces as I had to wash her up in the shower.Her sheets had feces too and I had to instruct the staff to change them.This is beyond unacceptable. This is criminal.Update 3/162024This facility seems to always be short staffed on the weekends. I noticed that the Health Department has given a violation for the lack of staffing

Very poor care. Some nurses are ok, but most don't answer the call button for hours, and leave the patient bed bound for days. She has not had a shower in over 2 weeks. if i could give zero stars i would.I leave signs and ask every day for help because the patient is blind. There is never anyone answering the phone and I run up and down the halls searching for an aide when the patient needs help that I can not do myself. I am not a nurse. I am not trained. I am a friend and I am astounded by the lack of care.