A1 towing & collision Inc

I had a wonderful experience with A1 Towing & Collision. My car had broken down in a parking garage after work and I spent 5+ hours waiting to get it jumped or towed out of the garage. The first tow truck company kept me waiting for almost 3 hours and when they arrived told me their truck was too big to fit in the garage, even though i provided the clearance to the dispatcher. I had to leave my car and take an uber home. I tried again this morning and A1 was the company that insurance dispatched and the driver Armando, was amazing. Even though his truck was too big for the garage, he didn't just cancel the request, he figured it out. His communication was great, and he took care of everything. It was such a huge relief to see him driving up to the house with my car in tow!

Pls do not book with this company. At 4pm I called them and asked for an inquiry about towing my car. One of the representatives said it will be $300 cash and if with card 326. He told me the driver will be at my destination in an hour. An hour passed by I called him again and asked for an accurate ETA and he said another hour. This was going on for four hours . The representative wouldn’t give us an accurate time of when the driver will arrive to me. He kept saying the driver will be there in 60 mins, and this is where it became frustrating. The tow driver ended up coming to me at 8pm. The driver told me the company just sent him out at 7:31 and they never told him about towing my car earlier. Which they wasted my time for four hours. When I got to the destination I took out cash to give the driver and the driver said the total was $326 and not $300. He then called the same representative that had us waiting and the representative told me that he forgot to update me about to price and how it’s not $300 anymore. This was so unprofessional and has an issue with communication. Please book with other tow truck companies.

I had an unfortunate experience today when my Tesla Model X got a flat tire after hitting a pothole in the Lincoln Tunnel. I immediately contacted roadside assistance, and they dispatched A1 Towing to assist me. I must say that the driver was exceptional throughout the entire process. He was incredibly polite and took great care of my car. He maintained excellent communication with me and even sent a picture of my car parked neatly in my driveway after delivering it.However, the only drawback was the waiting time. Roadside assistance initially informed me that they would arrive within 90 minutes. Unfortunately, when the 90 minutes passed, I received a text from A1 Towing stating that a truck would arrive in the next 30 to 45 minutes. This extended waiting period was quite inconvenient, especially considering I was in Manhattan at the time.Nevertheless, despite the delay, the A1 Towing team were all fantastic people to work with. Their professionalism and attention to detail were commendable. I appreciate their efforts in ensuring the safe delivery of my car. I would highly recommend their services, just be prepared for potential delays in the estimated arrival time.

They kept me informed as far as distance and ETA's. The customer service rep, Sam even tried to give me a discount but his supervisor wouldn't allow it. I appreciated the gesture though. The driver, Jason was very fast, thorough and professional. He even allowed me to stop to the bank to pay for the service. Would definitely use A1 again but hopefully I wouldn't have to.

My Tesla needed a tow from Brooklyn back to NJ after getting some some work done. These guys were prompt and super careful making sure not to leave a mark on my car. Highly recommend!